one-to-one Dog Grooming

 1. Purpose

K9 Glow Up is committed to protecting the privacy, confidentiality and security of personal data entrusted to me. I process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation.

This Privacy Policy explains how I collect, use, store, protect and share personal information when providing my grooming services.

By using my services, you acknowledge that your personal data will be processed in accordance with this Policy.

2. Data Controller

K9 Glow Up is the Data Controller responsible for the personal information collected and processed in connection with my services.

Contact Details:

K9 Glow Up
The Orchards
Burgh Common
Attleborough
Norfolk
NR17 1QF

Email: leslie@k9glowup.com
Telephone: 07359 538793

For any privacy-related queries or requests, please contact me using the details above.

3. Information I Collect

I may collect and process the following information:

Client Information

• Full name
• Postal address
• Email address
• Telephone number
• Emergency contact details
• Communication preferences

Dog Information

• Name
• Breed
• Age and date of birth (where known)
• Medical history relevant to grooming
• Veterinary details
• Medication information
• Behavioural information
• Grooming history and notes
• Welfare assessments

Appointment and Business Records

• Appointment dates and service history
• Consultation records
• Grooming notes
• Incident and accident reports
• Client correspondence

Financial Information

• Payment history
• Transaction references

I do not store full payment card details. Payments are processed securely through third-party payment providers.

Website and Online Information

Where applicable, I may collect:

• Website usage data
• Device information
• IP address
• Cookie  preferences
• Online enquiry information

4. How I Use Personal Data

I use personal data to:

• Provide grooming services safely and effectively.
• Maintain accurate client and dog records.
• Assess suitability for grooming services.
• Manage appointments and bookings.
• Contact  clients regarding appointments, services and welfare concerns.
• Respond to enquiries and complaints.
• Process payments and maintain financial records.
• Meet legal, regulatory and insurance obligations.
• Protect the health, safety and welfare of dogs, clients and staff.
• Improve our services and customer experience.

I will only process personal data where I have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, I rely on one or more of the following lawful bases:

Contract

Processing is necessary to provide grooming services requested by clients.

Legitimate Interests

Processing is necessary for:

• Business administration.
• Record keeping.
• Service improvement.
• Risk management.
• Insurance purposes.
• Fraud prevention.
• Protecting the welfare of dogs in my care.

Legal Obligation

Processing is necessary to comply with legal, regulatory, tax and accounting requirements.

Consent

Where required, I will obtain consent before:

• Sending marketing communications.
• Publishing identifiable client content.

Consent may be withdrawn at any time.

6. Photography, Video and Social Media

Photographs and videos of dogs may be taken:

• To  support grooming records.
• To document health or welfare concerns.
• For training and quality assurance purposes.

Images or videos used for advertising, social media, website content or promotional materials will only be published where appropriate consent has been obtained.

Clients may withdraw marketing consent at any time.

Withdrawal of consent will not affect any lawful use that occurred before consent was withdrawn.

7. Sharing Personal Information

I do not sell, rent or trade personal information.

Information may be shared where necessary with:

• Veterinary professionals in emergencies or welfare situations.
• Professional advisers, insurers or legal representatives.
• Accountants and financial service providers.
• Secure booking, payment and software providers.
• Regulatory bodies, law enforcement agencies or government authorities where legally required.

All third-party providers are expected to maintain appropriate security and confidentiality measures.

8. Data Retention

K9 Glow Up retains client and dog records for a period of five (5) years following the client's last appointment.

I retain information for this period to:

• Maintain accurate welfare and grooming records.
• Respond to complaints or claims.
• Meet insurance requirements.
• Comply with legal and financial obligations.

At the end of the retention period, personal data will be securely deleted, anonymised or destroyed unless there is a lawful reason for continued retention.

9. Information Security

K9 Glow Up takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures may include:

• Password-protected devices and systems.
• Secure cloud-based storage solutions.
• Encryption where appropriate.
• Anti-virus and security software.
• Restricted access to client records.
• Secure disposal of paper and electronic records.
• Regular review of security procedures.

Whilst every effort is made to safeguard information, no method of transmission or storage can be guaranteed to be completely secure.

10. Data Breaches

Any personal data breach will be assessed promptly.

Where required by law, K9 Glow Up will:

• Notify  the Information Commissioner's Office (ICO).
• Notify affected individuals where there is a high risk to their rights and freedoms.
• Take appropriate remedial action to minimise harm and prevent recurrence.

11. Your Rights

Under UK GDPR, individuals may have the right to:

• Access their personal data.
• Request correction of inaccurate information.
• Request erasure of personal information.
• Restrict processing.
• Object  to processing.
• Request data portability where applicable.
• Withdraw  consent where consent is relied upon.

These rights are subject to certain legal exceptions and limitations.

12. Subject Access Requests (SARs)

Clients may request a copy of the personal information I hold about them by submitting a Subject Access Request (SAR).

Requests should be made in writing using the contact details provided in this Policy.

I may request proof of identity before releasing information.

Responses will normally be provided within one calendar month of receipt, unless an extension is permitted under applicable legislation.

No fee will usually be charged unless the request is manifestly unfounded, excessive or repetitive.

13. Cookies and Website Usage

Where K9 Glow Up operates a website, cookies may be used to improve functionality, security and user experience.

Visitors will be provided with information regarding cookies and any applicable consent options in accordance with UK privacy regulations.

14. International Data Transfers

I aim to store personal information within the United Kingdom.

Where service providers process information outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

15. Complaints

If you are dissatisfied with how your personal information has been handled, I encourage you to contact me first so that I can attempt to resolve the issue.

You also have the right to lodge a complaint with:

The Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

16. Changes to This Policy

K9 Glow Up reserves the right to amend this Privacy Policy at any time to reflect changes in legislation, regulatory requirements, business practices or operational needs. It will also be refreshed at least annually.

The most current version will always be available upon request and, where applicable, on my website.

Document Version: 1.0 

Effective Date: 01 June 2026

Review Date: 01 June 2027